Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).

After processing, your order will be shipped to the provided address.

Shipping Time

Estimated delivery time is 7–15 business days depending on the destination.

Please note that shipping times are estimates and may vary due to factors outside our control such as customs processing, weather conditions, holidays, or carrier delays.

Shipping Delays

While we do our best to deliver orders within the estimated timeframe, delays may occasionally occur due to shipping carrier issues. In such cases, we appreciate your patience and understanding.

Order Cancellation

Orders can be canceled within 24 hours of purchase. After this time, the order may already be processed or shipped and cannot be canceled.

To cancel an order, please contact us at support@dachshundmydog.com with the subject line: Order Cancellation.

Incorrect Address

Customers are responsible for providing the correct shipping address.

If you notice an error in your shipping address, please contact us immediately.

If the order has already been processed or shipped, we may not be able to modify the address.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

- Your order number

- A clear photo of the item

We will review the case and offer a replacement or refund if applicable.

Contact

If you have any questions about your order, please contact us at:

support@dachshundmydog.com

We aim to respond within 24 hours.